Last updated: 23 October 2026
This Privacy Policy sets out how Stone Care Pros (“we”, “us”, or “our”) collects, uses, discloses and protects personal information obtained from users (“you”) of our website stonecarepros.ca, in accordance with the British Columbia Personal Information Protection Act (PIPA) and, where applicable, the Personal Information Protection and Electronic Documents Act (PIPEDA).
We are committed to safeguarding the personal information of our website visitors and customers. This policy applies to all personal information collected, used or disclosed by Stone Care Pros through our website and in the course of providing stone restoration services.
We may collect the following types of personal information:
Because our work is carried out at your property, the address you give us is collected for the purpose of attending the site and completing the work.
We do not collect business contact information, such as a business phone number or a business address, as personal information under PIPA.
We collect personal information:
We collect, use and disclose your personal information for purposes including:
We will only collect, use or disclose personal information for purposes that a reasonable person would consider appropriate in the circumstances.
Customers often send photographs of a countertop, floor or vanity so we can tell whether the mark is a stain or an etch before attending. We may also take photographs of a surface before and after the work.
We use these photographs to assess the damage, to plan the work and to keep a record of what was done. We will not publish a photograph of your property, or use it in any advertising, without your permission.
We obtain your consent before collecting, using or disclosing your personal information, except where otherwise permitted or required by law. Consent may be given orally, in writing, electronically, or through your continued use of our website.
You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. If you withdraw consent, we may be unable to provide certain services.
We retain personal information only as long as necessary to fulfil the purposes for which it was collected, or as required by law. We take reasonable steps to keep your personal information accurate and complete, and we encourage you to tell us about any changes.
We use appropriate safeguards to protect your personal information against unauthorized access, collection, use, disclosure, copying, modification or disposal. These safeguards may be physical, organizational and technological, and include secure servers and access controls.
We do not sell or rent your personal information. We may share your personal information with:
Where personal information is transferred outside Canada, we will take reasonable steps to ensure it remains protected.
You have the right to ask what personal information we hold about you, and to ask us to correct it if you believe it is inaccurate or incomplete. To make a request, contact us using the details below.
We may update this Privacy Policy from time to time. The revised policy will be posted on this page with an updated date. We encourage you to review it from time to time.
If you have any questions, concerns or requests about your personal information or this Privacy Policy, please contact us, call 778-581-0950, or email info@stonecarepros.ca.
Stone Care Pros
Kelowna, British Columbia
By using our website, you consent to the collection, use and disclosure of your personal information as described in this Privacy Policy.
